Ordering and Payment
We prepare your order to your personal specifications, so payment is required before work can start. This can be done either through our secure online shopping (paypal), pin payments, zippay or by direct bank deposit. If you pay via direct bank deposit, please note your name in the description section.
Review and Approval
We always send our customers an artwork proof – which is a PDF file showing you an outline of how your candle design will appear. This gives you the opportunity to review the content and approve the design/style prior to us commencing work. We will make your candle after your approval has been received. If however we do not hear back from you within approximately 10 days (or within a week of the event), we will proceed without your approval, according to your instructions when you ordered.
Please note that some colours vary between computer screens, or the images you supplied, and the finished product. This is simply due to technology limitations and is unavoidable.
Postage and Delivery
Our parcels are sent using both Australia Post and a Courier service depending on your location. If you are not home, your parcel may be left at your door. If you do not want your parcel left, please ensure you note this at the time of your order. We take great care with our packaging, to ensure there is no damage to your candles. In the unlikely event of any damage by third parties, we can not be held liable for such damage.
We endeavour to complete all orders as quickly as possible following the approval of your artwork proof. Although we may be able to turn your candle order around quickly (6-10 business days), we are still dependent upon other organisations (Australia Post/Courier) transporting the candles to you. Mostly, this happens very quickly, however there are occasions when delays occur that are outside of our control. Please try to leave plenty of time before your event to ensure your candle arrives in time. If you are concerned about the potential for a delay in delivery or if your order is urgent, there is always the option to send the candles using our Urgent Express Post service. Additional charges apply.